Our carefully curated beauty collections feature limited quantities to maintain exclusivity and ensure the highest quality standards. Should an item become unavailable after your purchase, we will notify you within 3 business days with these options: (1) priority access to our upcoming collection featuring similar natural and sensual aesthetics, (2) full refund processed immediately, or (3) store credit with 15% bonus value for your next purchase. This approach reflects our commitment to quality over mass production while ensuring your satisfaction with our confidence-inspiring products.
All prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium formulations and sophisticated packaging that embodies our minimalist yet sensual brand identity. In rare cases of pricing discrepancies, we reserve the right to cancel orders and will notify you within 3 business days. For canceled orders, we offer a 20% discount code as compensation for the inconvenience, upholding our brand's integrity and commitment to fair pricing for our fashion-forward community.
Each beauty order undergoes meticulous quality inspection and secure packaging to preserve product integrity. Standard processing takes 3-5 business days, while during peak seasons processing may extend to 5-7 business days to ensure each item meets our high standards. You will receive detailed tracking information via email once your package ships. For limited edition or custom-blended items requiring additional preparation time, estimated delivery windows will be clearly displayed during checkout to respect your expectations and maintain our brand's reputation for excellence.
We utilize premium shipping partners to ensure your beauty products arrive in perfect condition, protected from temperature variations and handling. Domestic shipments typically require 10-18 business days after processing completion, while international deliveries may take 18-28 business days. All international packages include prepaid customs documentation with accurate product valuations to prevent delays - essential for our global clientele seeking our natural, confidence-enhancing cosmetics that embody sensual simplicity and fashion-forward appeal.
We accept returns within 21 days of delivery for store credit or exchange, providing ample time to experience our products. Items must be unopened, unused, and in original packaging with security seals intact. Return processing may take 12 business days after we receive your package. For quality assurance and hygiene standards, all returned items undergo thorough inspection before approval. Final sale items (clearly marked during purchase) and opened cosmetics are excluded to maintain product safety and the exclusivity of our collections, reflecting our commitment to delivering authentic, high-quality beauty experiences.
All visual content including product photography, campaign imagery, packaging designs, and brand aesthetics are protected intellectual property. Unauthorized commercial use (such as replicating our product formulations, duplicating packaging designs, or using images for third-party sales) is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's distinctive natural and sensual aesthetic that defines our minimalist approach to beauty and fashion confidence.
Our beauty consultants are available via email at [email protected] for any inquiries regarding products, orders, or beauty advice. Response time is typically within 3 business days (may extend to 5 days during high-volume periods). For urgent matters regarding existing orders, please include your order number in the subject line. We value thoughtful, personalized communication that matches our brand's considered approach to beauty - helping you achieve that perfect balance of natural elegance and sensual confidence that defines our philosophy.
