Every HudaBeautys order receives comprehensive quality validation before dispatch. Given our focus on handcrafted formulations and sustainable sourcing, order processing typically requires 3-5 business days—extended compared to conventional beauty retailers. During peak seasons, processing may extend to 5-7 business days to maintain our quality standards. Order cancellations are exclusively accepted within 24 hours of purchase by contacting [email protected]. Beyond this period, your order enters our specialized fulfillment pipeline and becomes irreversible—though our generous return window provides ample flexibility for reconsideration.
We champion confidence through quality. Unused products in original condition with protective seals intact may be returned within 21 days of delivery—significantly exceeding standard beauty industry practices. For shade exchanges, we allow 30 days to accommodate global shipping variations while ensuring product freshness. Initiate returns through www.hudabeautys.com and select your preferred resolution. Please note: Personalized sets and limited-edition collaborations labeled "Final Sale" are permanently excluded from return eligibility to preserve their exclusive nature.
To uphold our premium standards, returned items must: (1) Display zero evidence of usage, skin contact, or tampering (2) Contain all original components including HudaBeautys protective sleeves and authenticity cards (3) Maintain unbroken safety seals. Our quality team performs multi-stage inspections upon return receipt. Products failing verification will be shipped back to you at your expense within 14 business days accompanied by a comprehensive assessment report detailing the specific compliance issues.
Refunds require 10-14 business days post-return receipt—this elongated timeframe accommodates our meticulous product authentication and batch verification protocols. Reimbursed amounts exclude initial shipping charges and return transportation fees. For electronic payments processed through PayPal or credit cards, allow an additional 3-5 banking days for financial institutions to reflect the credit in your account statements.
Customers assume return shipping expenses unless the return stems from our error (incorrect/damaged shipment). We strongly advise using insured tracking services—HudaBeautys cannot assume responsibility for return parcels lost in transit. For international exchanges exceeding $250 value, we supply prepaid shipping labels (with corresponding deductions from your refund if labels remain unused beyond 14 days).
Notify us about quality concerns within 7 days of delivery by emailing [email protected] with visual documentation. We'll coordinate complimentary return logistics and prioritize replacement dispatch (contingent on inventory availability) or process complete reimbursement including original shipping expenditures. This policy exception demonstrates our unwavering dedication to product excellence and customer satisfaction.
Custom-blended foundations and bespoke palette configurations constitute final sales. For seasonal acquisitions (November 20 - January 5), the return period extends through January 25. Professional artist kits and bulk purchases operate under distinct protocols—consult your beauty advisor. HudaBeautys retains the prerogative to decline returns from clients demonstrating return frequencies exceeding 50% of total orders within a six-month cycle.
For return authorization or policy clarifications, reach our Beauty Support Specialists at [email protected] (typical response within 48 hours). Always reference your order number and provide visual evidence for damaged goods. Access real-time assistance via www.hudabeautys.com live chat during operational hours GMT.
